dhk7 Privacy Policy

dhk7's Privacy Policy

---

1 Introduction and Purpose

dhk7 is a trusted online gaming and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to clearly inform you about what types of personal information dhk7 collects, why it collects them, how it uses them, and how that information is kept secure.

By using our services, you are considered to have given your consent to this privacy policy. If you do not agree with this policy, please refrain from using our services. For any questions, contact our support team.

2 Types of Information Collected

We may collect the following types of information for account creation, service delivery, and security purposes on the dhk7 platform:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport details (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, or Rocket account numbers
• Bank account details (if applicable)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device identifier
• Browser type and version
• Access time and date
• Cookie and location data (subject to permission)

2.4 Gaming Activity Information

• Play history and bet amounts
• Game preferences and usage patterns
• Bonus and promotion redemption history

3 How We Collect Information

We collect your information in the following ways:

• Information you directly provide when filling out the account registration form
• Automatically during your normal use of our platform
• Information provided when contacting customer support
• Information received from payment gateways during payment processing
• Website browsing data collected through cookies

4 How We Use Your Information

dhk7 uses collected information only for the following legitimate purposes:

4.1 Service Delivery and Operations

We use your information to create and manage your account, process transactions, ensure gaming services, and correctly pay out your winnings.

4.2 Security and Protection

Your account and transaction information is verified to prevent fraud, money laundering, and other illegal activities. This is also essential for your own protection.

4.3 Customer Support

Our 24/7 Bengali live chat and email support team uses your account and transaction information to resolve your issues.

4.4 Ensuring Responsible Gaming

Information is used to monitor your gaming behavior to ensure responsible gaming and, if necessary, to take precautionary measures.

4.5 Service Improvement

Information is used to analyze user experience and improve our platform, game selection, and overall service quality.

5 Sharing and Disclosure of Information

dhk7 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: To complete transactions with bKash, Nagad, Rocket, and banks
• Technology Partners: With our server and software service providers (who are also bound by confidentiality agreements)
• Legal Obligations: To authorities in accordance with applicable laws or court orders in Bangladesh
• Fraud Prevention: With relevant security agencies in investigating suspicious activity

6 Data Security Measures

dhk7 has adopted industry-standard security measures to keep your personal and financial information secure:

• SSL Encryption: 256-bit SSL/TLS encryption is used for all data transfers
• Data Encryption: Stored sensitive information is kept on servers in encrypted form
• Access Control: Only authorized personnel can access the necessary data
• Firewall and Security Testing: Regular security audits and updates are carried out
• Two-Factor Verification: Multi-layer verification system for account security

7 Cookie Policy

Cookies are small text files stored in your browser. dhk7 uses cookies for the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring security — these cannot be disabled
• Functional Cookies: Remembering language and preference settings
• Analytics Cookies: For analyzing and improving platform usage (anonymous data)

You can disable non-essential cookies at any time through your browser settings. However, disabling some cookies may limit certain features of the site.

8 Data Retention Period

We retain your information only for as long as necessary. The general policy is:

• Active account data is retained for as long as the account remains active
• Financial transaction records are retained for a set period as required by law
• After account closure, necessary data is securely deleted
• Upon withdrawal of marketing consent, that data is removed immediately

9 Your Rights

As a user of our platform, you have the following rights over your own information:

• Right of Access: You can find out what information we hold about you
• Right to Rectification: You can request that incorrect or outdated information be corrected
• Right to Erasure: In certain circumstances you can request that your information be deleted
• Right to Restrict Processing: In certain cases you can request that the use of your information be limited
• Right to Object: You can object to the use of your information for marketing purposes

To exercise these rights, email [email protected] or contact us through our 24/7 live chat. We will process your request within a reasonable time.

10 Protection of Children and Minors

dhk7 strictly prohibits registration and use of services by anyone under the age of 21. We do not intentionally collect any personal information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately and the relevant account will be closed.

If a parent or guardian believes their child under 21 has registered on our platform, please contact [email protected] immediately.

11 Third-Party Links and Services

Our platform may include connections to third-party services such as bKash, Nagad, and Rocket for payment processing. These external services have their own privacy policies and dhk7 is not responsible for the data management of those services. We advise you to read the privacy policy of the relevant service.

12 International Data Transfers

In some cases your information may be stored or processed on servers located outside Bangladesh. In such cases we ensure that those servers and service providers maintain the same standard of security and privacy protection. We never transfer data to countries that do not have adequate data protection provisions.

13 Changes to This Policy

dhk7 reserves the right to update this privacy policy at any time. If any significant changes are made, we will notify you by email or through an in-platform notification. Continued use of the service after changes are made will be considered as your consent to the new policy.

The "Last Updated" date at the top of the page will always show the date of the current version. We recommend that you review this policy regularly.

14 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, contact us through the following:

• Email: [email protected]
• 24/7 Bengali Live Chat: Contact us directly from within the site

Our privacy team generally aims to respond to your request within business days. We respect our users' right to privacy and are committed to resolving any concerns promptly.